City of Hendersonville – Oracle Cloud Transformation
Overview
Nestled in the picturesque mountains of North Carolina, the City of Hendersonville stands as a vibrant community where collaborative efforts between the government and its citizens foster a high quality of life. Committed to delivering exceptional services, the city prioritizes open communication, prompt responses, and high-quality results for all its residents, visitors, and businesses. Recognizing the need for technological advancements, Hendersonville sought cutting-edge software solutions to streamline operations, enhance work efficiency, and ultimately elevate the level of service provided to its dynamic community.
At a Glance
Challenge
Since 1997, the City of Hendersonville has been relying on several software solutions from Tyler MUNIS like Enterprise Resource Planning software (ERP), and Tyler ExecuTime, alongside manual project management through a General Ledger GLU segment.
In their quest for efficiency and optimal ROI, Hendersonville’s staff worked to maximize the features of the Tyler MUNIS system. However, manual data entry from different sources, including databases and spreadsheets, proved time-consuming, unwieldy and hindered reporting, impacting transparency and timely information delivery.
Project tracking through the GL faced similar challenges, causing delays in delivering accurate information to stakeholders. In employee management, Tyler ExecuTime encountered issues, leading to operational delays.
To overcome these obstacles, the city chose its trusted partner FourthSquare after careful evaluation, marking a strategic move towards advancing with Oracle SaaS solutions.
Solution & Benefit
Oracle SaaS Implementation: FourthSquare streamlined processes by implementing Oracle SaaS solutions (Financial, Procurement, HRIS, Payroll, Budgeting), integrating and enhancing operational efficiency.
Project Information Consolidation: The consolidation of project information through Oracle Cloud’s Time & Labor module simplified project tracking, contributing to improved accuracy and efficiency.
Improved Information Delivery: Oracle’s implementation resulted in a notable enhancement in the accuracy and timeliness of information delivery to stakeholders, ensuring reliable reporting.
Unified HCM Platform: FourthSquare deployed the city’s time rules in Oracle Cloud’s Time & Labor module, establishing a unified Human Capital Management (HCM) platform for streamlined workforce management.
Trusted Partnership: In selecting FourthSquare as a trusted ongoing support partner, the City of Hendersonville showcased confidence in their ability to meet evolving needs, emphasizing the importance of a reliable and knowledgeable collaborator in sustaining operational success.
Customer
Hendersonville is a vibrant mountain city with collaborative government and citizen efforts for an exceptional quality of life. The community embodies the value of ‘One Team. One Goal. Mountain Excellence.’ Nestled in the Southern Appalachians, Hendersonville, NC, offers a mild climate and year-round recreational opportunities. As the county seat and commercial hub of Henderson County, it combines small-town charm with proximity to Asheville, NC (25 miles), and Greenville, SC (38 miles). Operating under a council/manager government, Hendersonville prioritizes economic vitality, sustainability, public services, amenities, infrastructure, and community partnerships. 300 dedicated city employees are making Hendersonville an ideal place to live, work, and visit.
Holistic Enhancement With Oracle
Oracle Cloud Integration: Integrated Oracle Cloud SAAS solutions across Finance, Procurement, Human Resources, and Payroll, enhancing operational efficiency and transparency.
Unified Project Management: Hendersonville achieved centralized project management with Oracle Fusion PPM, harmonizing with MS-Projects for streamlined project billing, costing, and seamless purchase order tagging.
Enhanced Payroll with Fusion Time and Labor: Strategically implemented Oracle Fusion Time and Labor, reducing errors in time data formatting for payroll uploads. This system’s user-friendly features enhanced overall payroll processes and provided employees with a unified platform for time reporting and pay slip viewing.
Cost-Effective Offshore Support: Introduced Oracle Fusion Support across critical areas, delivering cost-effective offshore support, improving issue responsiveness, simplifying business processes, and fortifying system capacities. Managed by a dedicated team, this shared support model efficiently met Hendersonville’s operational needs and expedited issue resolution.
Business Impact
Integrated Operations: Oracle Cloud SAAS streamlined Finance, Procurement, HR, and Payroll, boosting efficiency and transparency.
Unified Project Management: Leveraging Oracle Fusion PPM unified project tracking, harmonizing with MS-Projects for end-to-end functionality.
Efficient Time and Labor Management: Oracle Fusion Time and Labor enhanced operational processes, providing live HR and Absence data access. Reduced monthly efforts through easy reconciliation, ensuring seamless time-to-payroll transfer. Unified platform for employee time reporting and pay slip viewing streamlined processes.
Cost-Effective Support: Oracle Fusion Support, managed by FourthSquare, provided cost-effective offshore support across key areas, improving responsiveness and simplifying operational processes.