Handi-Foil – Oracle EBS R12 Managed Services
Overview
Handi-foil is the world’s premier manufacturer of recyclable aluminum cooking products, ranging from pie pans to turkey roasters. Headquartered in Wheeling, IL, the company employs 800+ FTEs across three facilities and generates over $100M in annual revenue. They are committed to innovation, quality, and convenience.
Handi-Foil relies on Oracle Enterprise Business Suite (EBS) to support its mission-critical ERP and SCM operations.
At a Glance
Industry:
Manufacturing (Aluminum Products)
Employees:
800+
Annual Revenue:
$100M+
Situation
Handi-Foil experienced rapid growth due to a spike in market demand, placing strain on its IT team and legacy systems. With limited support resources, the internal team struggled to keep up with business requirements and backlog.
Challenges
Unprecedented growth pressures
Delayed issue resolution impacting operations
Disruptions causing business & customer dissatisfaction
Understaffed internal IT team
Lack of EBS-specific expertise in-house
No proactive planning or structured processes
Backlog of unresolved support tickets
Limited 24/7 support coverage
Absence of a culturally aligned MSP partner
Desired Outcomes
Partner with EBS experts
Gain 24/7 support across time zones
Clear backlog of pending support issues
Align support with growth roadmap
Establish robust SLAs and ticketing workflows
Improve uptime and business continuity
Decision
Handi-Foil chose FourthSquare as its Oracle EBS managed services partner. With deep expertise in EBS ERP and SCM modules, FourthSquare deployed a blended team (onshore + offshore) to handle full-scale production and support responsibilities.
Modules Supported
Oracle EBS (ERP & SCM)
Order Management
Inventory & Procurement
Accounts Payable & Receivable
General Ledger
Fixed Assets
Manufacturing & BOM
Results
Handi-Foil successfully eliminated support ticket backlogs and stabilized its production environments with FourthSquare’s dedicated 24/7 team. Business interruptions have significantly reduced, and IT operations now align with the company’s scale and pace.
FourthSquare continues to serve as a long-term strategic partner, supporting innovation and operational continuity across all business units.